PowerTorque Finance

 

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For more information about PowerTorque Finance, please contact us on:


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Getting in touch

PowerTorque Finance is always looking to improve our customers’ experience. So if there’s something that’s impressed you, or maybe it’s someone who has gone the extra mile to help you, then we’d love to hear about it. Our Customer Solutions Centre can be contacted by:


Experiencing financial hardship due to drought?
PowerTorque is committed to giving consideration and assistance to customers who are experiencing financial hardship due to drought. For individual or small business customers suffering financial hardship as a result of the drought, PowerTorque may be able to assist in a number of ways including deferring payments, capitalisation of arrears, a moratorium or reducing the payments. Please contact us at droughthardship@powertorquefinance.com.au and we will be in touch to assist you with the hardship assessment

Resolving disputes

If however, there’s something about our products or services that you aren’t happy with, then let’s work together to see if we can resolve it quickly and easily using the following process:

Step 1. Let us know

Email us at complaints@powertorquefinance.com.au or call a Customer Solutions Representative on 137 200 8:30am – 7:00pm (EST) Monday to Friday. All matters are dealt with seriously and are treated in total confidence. We will aim to resolve your complaint to your satisfaction as soon as possible.

Step 2. Escalation to our Internal Dispute Resolution team

If we are unable to resolve your complaint within five business days, then the matter will be escalated to our Internal Dispute Resolution (IDR) team.

The IDR team will:
  • Conduct a more detailed investigation into your complaint
  • Keep you informed of the resolution process
  • Answer any of your questions
  • Aim to resolve the complaint promptly, and consistently.

The IDR team can be contacted at any time as follows:

Step 3. Seek an external review

If you aren't satisfied with the outcome of your complaint after taking Steps 1 and 2, you may lodge a dispute with the Australian Financial Complaints Authority (AFCA). AFCA is an external independent impartial body that has been set up to resolve financial services disputes. There is no charge for this service. The Australian Financial Complaints Authority can be contacted by:

  • Phone: 1800 931 678
  • Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
  • Email: info@afca.org.au
  • Web: afca.org.au



PowerTorque Finance is a division of Toyota Finance Australia Limited ABN 48 002 435 181, Australian Credit Licence 392536.